Refund Policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fthrill.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fthrill.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

We ship our items with the top shipping companies in the USA such as FedEx, USPS and UPS.
Therefore, we will use their data to determine if a product was delivered or not.
Once their data shows that a product was delivered it will be a significant proof that the customer received their package and will not be eligible for a refund or a re-shipping in that case.

If an item sohuld be return, the customer will pay for the shipping and restock.
The price to return is$6.39 + $3.25 to restock the item for each hat.

You can make the return via the ShipHero Returns widget and will automatically send get the label.
The cost of the return would be $6.39+ $3.25 = $9.64 for 1 hat, but can be higher for more hats.
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This includes the postage back + restocking fee.



 

All other items such as shirts, Face masks, Face Covers and other products that are made by Printful be returned as the following:

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or notice an issue on the products or anything else on the order, please submit a problem report or contact us via support@fthrill.com.

The return address is set by default to the Printful facility.
When Printful receive a returned shipment, an automated email notification will be sent to Outdoors Thrill.
Unclaimed returns get donated to charity after 4 weeks.

Wrong Address - If you  provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Printful and Outdoors Thrill does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges.